Free Oracle 1z1-980 Exam Dumps Questions & Answers

A customer has a problem with a damaged battery and searches your knowledge base with the search term
"battery damage issue." The customer selects one of the answers in the search result and wants to view answers that contain closely related articles in continuation to the selected answer.
What should you configure?

• A.Edit the alias text file to include alias words - battery damage, battery issue, battery.
• B.Open the answer containing the battery damage issue term and under the Relationship tab add the loosely related continuation answers in Manually Related Answers.
• C.Include battery and damage as keywords under Answers Stop Words.
• D.Open the answer containing the battery damage issue term and under the Relationship tab add the loosely related continuation answers in Sibling Answers.

You have created four individual reports that display different details related to four agents.
Your customer wants to view and search for data in these reports simultaneously.
What should you use?

• A.Standard report
• B.Cross Tabs report
• C.Cumulative report
• D.Dashboard report
• E.Custom report

How is unconditional linking different from conditional linking for a linked column in a report?

• A.Unconditional linking can display summaries from a single table, whereas conditional linking can display summaries from several tables.
• B.Unconditional linking can be used only to open other reports, whereas conditional linking can open reports or dashboards.
• C.Unconditional linking always opens the same report or dashboard, whereas conditional linking can open different reports or dashboards depending on the value you drill down.
• D.Unconditional linking is based only on variables, whereas conditional linking is based on run-time selectable filters.

Which two components are used by the Knowledge Advanced Task Management facility to automatically generate tasks? (Choose two.)

• A.content life cycle events
• B.user roles
• C.privileges
• D.notification configuration
• E.configured workflow processes

Which two statements are true about response requirements for incidents? (Choose two.)

• A.Default response requirements for an interface cannot be modified.
• B.Holidays have to be defined before creating response requirements.
• C.Response requirements include the maximum time limit for responding to each inquiry for an unresolved incident.
• D.Custom response requirements are based on the level of service being provided.