Free PECB ISO-IEC-20000-Foundation Exam Dumps Questions & Answers

What is an example of a requirement for the service management objectives?

• A.They should be consistent with the service management policy
• B.They should be easy to realize
• C.They should be left unchanged, even if services change
• D.They should be shared with the customers

How are ISO/IEC 20000 Parts 1, 2, and 3 used?

• A.It is mandatory for a service provider to conform to all parts of the standard
• B.Part 3 only applies to outsourcing organizations, but Parts 1 and 2 can be used by any service provider
• C.A typical service provider starts by conforming to Part 1 and then moves on to conform with Parts 2 and 3
• D.Parts 2 and 3 provide advice to help an IT service provider conform to the requirements of Part 1 in an effective way

What is a responsibility of the organization regarding supplier management as defined in ISO/IEC 20000-1?

• A.To ensure that a process exists for the procurement of suppliers
• B.To ensure that subcontracted suppliers meet contractual requirements in all circumstances
• C.To ensure that supplier processes and procedures are defined
• D.To ensure that contracts with external suppliers are assessed for alignment against SLAs of customers

Which is not an example of configuration information for a CI?

• A.Status
• B.Relationship with other Cis
• C.Feature of a service
• D.Unique identification

Within the requirements for Resources, in addition to human resources, what other resources shall the service provider organization determine and provide?

• A.Financial, suppliers, and service desk
• B.Information, suppliers, and work areas
• C.Technical, information, and financial
• D.Technical, work areas, and service desk