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Internal audits and external audits are integral components of the certification cycle, ensuring regular monitoring of the management system. Internal audits help organizations prepare for external audits by identifying and addressing potential nonconformities, while external audits validate the compliance of the management system with ISO/IEC 27001 standards. References: PECB ISO/IEC 27001 Lead Auditor Course Material; ISO/IEC 27001:2013, Clauses 9.2 (Internal audit) and 9.3 (Management review)
The responsibilities described fit those of a "guide." A guide in an audit context is typically someone from the auditee's organization who facilitates audit activities, manages logistics, ensures compliance with health and safety policies, and may also witness the audit process, assisting the audit team.
Question 184
您將收到來自 IT 支援團隊的以下郵件： 尊敬的用戶，從下週開始，我們將刪除所有不活動的電子郵件帳戶，以便創建空間共享以下詳細信息，以便繼續使用您的帳戶。如果沒有回复，姓名： 電子郵件地址： 密碼： 出生日期： 請聯絡網路郵件團隊以獲得進一步的支援。感謝您的關注。 下列哪一項是最好的回應？
Correct Answer: C
The best response to the email from the IT support team asking for personal details is to not respond to the email and report it to your supervisor. The email is likely a phishing attempt, which is a form of social engineering that uses deceptive emails or other messages to trick recipients into revealing sensitive information, such as passwords, credit card numbers, bank account details, etc. Phishing emails often impersonate legitimate organizations or individuals and create a sense of urgency or curiosity to lure the victims into clicking on malicious links, opening malicious attachments or providing personal information. The IT support team should never ask for your password or other personal details via email, as this is a violation of information security policies and best practices. Ignoring the email or responding to it by saying that one should not share the password with anyone are not sufficient responses, as they do not alert the IT support team or your supervisor about the phishing attempt, which could affect other users as well. Reporting the email to your supervisor is a responsible action that could help prevent further damage or compromise of information. ISO/IEC 27001:2022 requires the organization to implement awareness and training programs to make users aware of the risks of social engineering attacks, such as phishing, and how to avoid them (see clause A.7.2.2). Reference: CQI & IRCA Certified ISO/IEC 27001:2022 Lead Auditor Training Course, ISO/IEC 27001:2022 Information technology - Security techniques - Information security management systems - Requirements, What is Phishing?
From Exact Extract: Explanation for C (Correct Response): The audit team leader's primary responsibility is to manage the audit process effectively and efficiently according to the agreed-upon audit plan and schedule. A Stage 2 audit schedule is typically tightly managed to ensure all required elements of the management system are sampled within the allocated time. A 45-minute video presentation is a significant time commitment that would disrupt the planned audit activities. Politely but firmly stating the need to adhere to the schedule is professional and critical for maintaining audit integrity and achieving the audit objectives. Reference: ISO/IEC 17021-1:2015, Clause 9.1.5 "Establishing the audit plan": This clause emphasizes that "The audit plan shall be designed to achieve the objectives of the audit... and effectively use the available audit time." Deviating for a 45-minute video directly contradicts effective time use. ISO 19011:2018, Clause 6.4.2 "Conducting the opening meeting": While the opening meeting covers introductions and confirming the audit plan, it does not include extensive presentations unrelated to the audit. The audit team leader is expected to manage the meeting effectively. General Auditing Principle of Time Management: Auditors are bound by the agreed-upon audit duration. Unplanned lengthy activities compromise the ability to complete the audit scope. Explanation for F (Correct Response - as a polite alternative/compromise): While watching the full 45-minute video is not feasible, suggesting it be viewed during a refreshment break is a diplomatic way of indicating that audit time cannot be used for this purpose. Refreshment breaks are informal and typically short; this suggestion subtly implies that only a very brief, informal viewing might be possible (or that the video's length makes it unsuitable even for a break), reinforcing that core audit activities take precedence. It's a polite refusal of the main request while showing a slight willingness to accommodate if feasible, without compromising the audit schedule. Reference: ISO 19011:2018, Clause 6.4.8 "Conducting audit activities": This clause emphasizes that audit activities should be focused on collecting objective evidence relevant to the audit criteria. Viewing a general organizational video is generally not an audit activity. Professional Conduct: An audit team leader should be professional and polite, seeking to maintain good client relations while ensuring audit objectives are met. This option balances politeness with adherence to audit principles. Explanation for A (Incorrect Response): It is not appropriate for the audit team leader to stay behind after the meeting to view the video. This implies the video is a necessary part of the audit, which it isn't. More importantly, it uses the auditor's time inefficiently and could impact subsequent audit activities or the auditor's personal time. The entire team does not need to view general promotional material. Explanation for B (Incorrect Response): Agreeing to watch a 45-minute video would significantly disrupt the pre-planned Stage 2 audit schedule. This would be a failure in audit planning and time management, potentially preventing the team from completing the necessary audit activities and gathering sufficient evidence for certification. Reference: ISO/IEC 17021-1:2015, Clause 9.1.5 "Establishing the audit plan": Directly contradicts the principle of effective time use. Explanation for D (Incorrect Response): Inviting the Managing Director to the auditors' hotel is highly unprofessional and inappropriate. Auditor- client interactions should remain professional and generally occur on the client's premises during business hours related to the audit. This blurs professional boundaries and is outside the scope of acceptable auditor conduct. Reference: ISO 19011:2018, Clause 5 "Principles of auditing" (Ethical Conduct): Maintaining professionalism and appropriate boundaries is a core ethical principle for auditors. Explanation for E (Incorrect Response - less ideal than C or F): While this might seem like a compromise, suggesting to watch only the last five minutes still consumes audit time (even if brief) and can set an expectation for other non-audit-related requests. It's generally better to politely decline outright due to schedule constraints (as in C) or offer a less formal, non-audit-time option (as in F). It still risks implying that this type of material is relevant to the audit.
