The business needs, assumptions, and constraints and the understanding of the customers' needs and high- level requirements are documented in the:

• A.Project management plan.
• B.Project charter.
• C.Work breakdown structure.
• D.Stakeholder register.

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A tool and technique used in the Develop Project Charter process is:

• A.analytical techniques
• B.meetings
• C.change control tools
• D.expert judgment

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In which Project Cost Management process is work performance data included?

• A.Plan Cost Management
• B.Estimate Costs
• C.Determine Budget
• D.Control Costs

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Which of the following is a conflict resolution technique that emphasizes areas of agreement rather than areas of difference?

• A.Compromising
• B.Collaborating
• C.Smoothing
• D.Problem Solving

Correct Answer: C

Explanation/Reference:
Explanation:
There are five general techniques for resolving conflict. As each one has its place and use, these are not given in any particular order:
Withdraw/Avoid. Retreating from an actual or potential conflict situation; postponing the issue to be

better prepared or to be resolved by others.
Smooth/Accommodate. Emphasizing areas of agreement rather than areas of difference; conceding

one's position to the needs of others to maintain harmony and relationships.
Compromise/Reconcile. Searching for solutions that bring some degree of satisfaction to all parties in

order to temporarily or partially resolve the conflict.
Force/Direct. Pushing one's viewpoint at the expense of others; offering only win-lose solutions, usually

enforced through a power position to resolve an emergency.
Collaborate/Problem Solve. Incorporating multiple viewpoints and insights from differing perspectives;

requires a cooperative attitude and open dialogue that typically leads to consensus and commitment.

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Analogous cost estimating relies on which of the following techniques?

• A.Expert judgment
• B.Project management software
• C.Vendor bid analysis
• D.Reserve analysis

Correct Answer: A

Section: Volume D
Explanation:
4.1.2.1 Expert Judgment
Definition: Expert judgment is often used to assess the inputs used to develop the project charter. Expert judgment is applied to all technical and management details during this process. Such expertise is provided by any group or individual with specialized knowledge or training and is available from many sources, including:
Other units within the organization,

Consultants,

Stakeholders, including customers or sponsors,

Professional and technical associations,

Industry groups,

Subject matter experts (SME), and

Project management office (PMO).

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