A program manager notices that one project manager tends to withdraw during important team discussions to avoid conflict. What technique could the program manager use to gain more input from this project manager?

• A.Make the project manager share an office with a more assertive team member.
• B.Institute an incentive program to create competition among the team members.
• C.Solicit ideas from each team member individually, giving each person a chance to express their opinions.
• D.Create an online message board so team members can see and respond to everyone's ideas.

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You need to create a document that will define the costs, resources, and characteristics of each deliverable the program will create. What document should you create?

• A.Program work breakdown structure
• B.Program work breakdown structure dictionary
• C.Program charter
• D.Program scope statement

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You are the program manager for your organization. As your program is being initiated there is some initial concern from the management about the utilization of resources in your program and the need for resources in their day-to-day roles in operations. Management has set a limit on your program that resources may only work
20 hours per week on the program. What is this limit of resource hours in a time period known as?

• A.Resource leveling heuristic
• B.Resource requirements
• C.Program risk
• D.Resource utilization

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Which of the following contract types is described in the statement below?
"The seller is reimbursed for all allowable costs for performing the contract work, and receives a fixed payment calculated as a percentage for the initial estimated project costs."

• A.Firm Fixed Price Contracts (FFP)
• B.Fixed Price Incentive Fee Contracts (FPIF)
• C.Cost Plus Fixed Fee Contracts (CPFF)
• D.Cost Plus Incentive Fee Contracts (CPIF)

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You are the program manager for your organization. You and your program team have been creating and transferring the program benefits to operations as feasible in your program execution. The process of delivering the program's benefits describes what process in program management?

• A.Quality control
• B.Benefits management
• C.Direct and manage program execution
• D.Quality assurance

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