Free Pegasystems PEGACCA Exam Dumps Questions & Answers

You should minimize the number of comments fields used within service item screens because ______________. (Choose One)

• A.Typing many comments impedes user productivity
• B.It is more difficult to report on data contained within comments than it is to report on data contained within named fields
• C.Free form comments are hard to read and understand during subsequent customer interactions
• D.All of the above

True or False, As a best practice, you should embed all CPM customer composite pages within the pyWorkPage of the service item/object.

• A.False
• B.True

Which one of the following CANNOT be configured using the CPM Configuration Tools Wizard? (Choose One)

• A.Dialog scripts
• B.Suggested processes
• C.Coaching tips
• D.Association of knowledge content to a user screen

True or False, In most implementations, CPM becomes the system of record for customer information such as account data and financial account transactions.

• A.False
• B.True

The CPM Interaction Driver is used to ____________________? (Choose One)

• A.Select and launch service processes for the customer
• B.Identify the customer by name or account
• C.Verify the customer