Free Pegasystems PEGACLSA74V1-R Exam Dumps Questions & Answers

when a customer submits a credit card dispute, the application connects to an external service to retrieve all transactions made by the customer. the external service returns transactions ordered by date of transaction, in a descending, chronological order. when a case worker reviews the dispute, the application displays the 10 most recent transactions.
if the case worker does not see the disputed transaction in the list, the case worker can search for additional transactions. the case. the case worker can filter search results on transaction date, the transaction amount or the merchant name the search results display the 10 most recent transactions that satisfy the filter criteria. the case worker cannot paginate through the results.
how do you configure the data page to satisfy all the requirements in the scenario?

• A.create a node-level data page with parameters that uses a report definition as its source
• B.create a thread-level data page with parameters that uses a connector as it source.
• C.create a node-level data page that uses a connector as its source.
• D.create a thread-level data page that uses a report definition as its source.

user complain of difficulty creating a customer service request through Facebook messenger. How do you address this issue?

• A.add response commands to the channel.
• B.add approximate matches to the create case command(s) for the channel.
• C.change the text analyzer configured for the channel.
• D.add approximate matches to the response commands for the channel.

a case displays recent customer transactions. Different operators often view the recent transactions for the same customer repeatedly throughout the day. The operation to fetch the transactions is resource intensive, and the source data is updated once an hour. Select two options to configure a data page to cache the customer transaction and minimize the operator's wait time. (choose two)

• A.configure the data page scop
• B.configure the refresh strategy to Reload if older than 1 hour.
• C.configure the refresh strategy to Reload once per interaction.
• D.configure the data page scope to Thread.

A security requirement states that personal data should only be visible to managers in the HR organization. All personal data is contained in a single section.
How do you restrict access to personal data ?

• A.Define a privilege for the section and add the privilege to appropriate roles
• B.configure a visible when rule on the section
• C.Add an Access when to relevent properties.
• D.Create an Access control policy restricting access to the properties

A standard agent has auto queue management enabled, runs periodically, and is set to retry once.
Select the run-time behavior if processing fails for one of the tasks in the agent queue.

• A.the task is removed from the agent queue and the status is set to broken-process. The agent does not retry this task automatically.
• B.the task is requeued for processing and the task status does not change. The agent retries this task automatically.
• C.the task remains in the agent queue and the task status is broken-process. The agent does not retry this task automatically.
• D.the task remains in the agent queue and the task status is set to broken-process. The agent retries this task automatically.