Free Pegasystems PEGACPBA74V1 Exam Dumps Questions & Answers

In a purchase request case type, you have the following requirement: Purchase requests should automatically go to a manager of an employee. To meet this requirement, you design a case with a ____.

• A.stage to route requests to the manager
• B.process that routes to the manager
• C.step that routes to the manager
• D.change stage step to allow the employee to route to the manager

How do you route an assignment so that any available member of the Finance department can perform the task?

• A.Route the assignment separately to all members
• B.Route the assignment to the admin user ID
• C.Route the assignment to a work list
• D.Route the assignment to a work queue

Consider the following user story: As a customer, I want to be able to cancel an open service request at any time.
Select the configuration option that satisfies the user story.

• A.Configure the Cancel button on the user views to resolve the case
• B.Add a stage-only action to each stage in the case workflow
• C.Add an alternate stage to the case life cycle
• D.Add a case wide action to the case workflow

A purchase request case is created by an employee. After submitting, the case is assigned to the manager for review. If approved, the case is assigned to the Accounts Payable department where an agent will review and, pending audit, will approve payment. To determine what type of routing to apply to each assignment, what question do you ask yourself?

• A.Can the work be delegated to other users?
• B.Is any special correspondence needed?
• C.Who should do the work?
• D.How long does the work take to complete?

Using the following Refund case life cycle, how do you design this case to skip the Item Return stage if the item will not be returned?

• A.Add a condition to skip the Item Return stage when a return is not necessary
• B.Add a decision in the Item Return process to change the stage when a return is not necessary
• C.Add an Item Retention alternate stage and define a process for retention of item
• D.Replace the Wait step in the Item Return stage with a Change Stage step