Free Pegasystems PEGACPDC25V1 Exam Dumps Questions & Answers

Regional Bank experiences an unexpected system outage affecting online banking services across multiple locations. The bank needs to immediately inform all customers about the temporary service disruption and provide alternative banking options. The communication must reach every customer simultaneously and should not be repeated.
Which communication approach should the bank use to address this urgent customer notification requirement?

• A.Create a one-time action to deliver Immediate batch communication to all customers
• B.Schedule a regular always-on outbound communication with engagement policies
• C.Configure a promotional campaign with targeted audience segmentation rules
• D.Send individual personalized messages through the standard outbound schedules

You are the decisioning architect on an Al-powered one-to-one customer engagement implementation project.
You are asked to design the next-best-action prioritization expression that balances the customer needs with the business objectives.
What factor do you consider in the prioritization expression?

• A.Offer eligibility
• B.Offer relevancy
• C.Customer contact policy
• D.Predicted customer behavior

MyCo, a telecom company, notices that when customers call to check on bill status, 80% of the time, they received the wrong offer promotion, leading to customer dissatisfaction. The company decides to boost customers' needs in the prioritization formula, to Improve sales in the current quarter.
Which arbitration factor do you configure to implement the requirement?

• A.Context weighting
• B.Business weighting
• C.Business value
• D.Propensity

U+- Bank has recently implemented Pega Customer Decision Hub. As a first step, the bank went live with the contact center to improve customer engagement. Now, U+ Bank wants to extend its customer engagement through the web channel. As a decisioning architect, you have created the new set of actions, the corresponding treatments, enabled the web channel, and defined a new real-time container trigger in the Next- Best-Action Designer What else do you configure for the new treatments to be present in the next-best-action recommendations?

• A.Change the generated decision strategy.
• B.Modify the Next-Best-Action Framework strategy to cater to the new web channel.
• C.No need to do anything. The strategy is auto-generated.
• D.Create a channel strategy specifically for web.

U+ Bank implemented a customer journey for its customers. The journey consists of three stages. The first stage raises awareness about available products, the second stage presents available offers, and in the last stage, customers can talk to an advisor to get a personalized quote. The bank wants to actively increase offers promotion over time.
What action does the bank need to take to achieve this business requirement?

• A.Enable constant stage upweighting for the second stage of the journey.
• B.Enable increasing stage upweighting for the second stage of the journey.
• C.Upweight the propensity by adding more predictors that fit the target customers and repeat this process over time.
• D.Enable increasing stage upweighting for the first stage of the journey.