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Pegasystems Certification
PEGACPSA24V1 Exam
Pegasystems.PEGACPSA24V1.v2026-01-01.q118 Dumps

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Question 1

Which of the following is NOT a valid stage transition option in Pega?

A.Automatic transition
B.Manual transition
C.Conditional transition
D.Urgency-based transition

Correct Answer: D

Stage transitions in Pega occur automatically, manually, or conditionally based on predefined rules.
Urgency does not directly trigger stage transitions but affects prioritization of cases. Conditional transitions depend on when rules, ensuring smooth workflow automation. Manual transitions require explicit user actions.

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Question 2

Which email feature in Pega allows automatic responses to inbound emails?

A.Email Listener
B.Work Queue Processing
C.SLA Trigger
D.Email Router

Correct Answer: A

Email Listeners monitor incoming emails and trigger automatic responses or case creation. This enhances customer service operations by handling inquiries and requests efficiently. Email Listeners help businesses process large volumes of inbound messages. They improve response times and reduce manual intervention.

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Question 3

Which Pega feature ensures that application content is translated into multiple languages?

A.Localization
B.SLA Deadline
C.Work Queue Automation
D.Case Reassignment

Correct Answer: A

Localization in Pega allows translating labels, UI elements, and notifications into multiple languages. This ensures that the application supports a global audience. SLA deadlines and work queues are unrelated to language translation.

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Question 4

Which setting allows a case to automatically close when all child cases are resolved?

A.Parent Case Resolution Policy
B.SLA Goal Adjustment
C.Case Reassignment Rule
D.Work Queue Configuration

Correct Answer: A

A Parent Case Resolution Policy ensures that a parent case automatically closes when all child cases reach completion. This eliminates manual intervention, reducing workload for case managers. It is commonly used in multi-step workflows like HR onboarding and claims processing. This setting ensures process efficiency and completeness.

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Question 5

Which method ensures that work items are assigned to users dynamically based on workload?

A.Workload-Based Routing
B.Round-Robin Assignment
C.Decision Table Routing
D.Case Escalation

Correct Answer: A

Workload-Based Routing dynamically assigns tasks to users based on their current workload and availability. This ensures even task distribution, preventing bottlenecks in workflow processing. It is commonly used in customer support, IT helpdesks, and sales case management. This method optimizes team efficiency and resource utilization.

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