HOTSPOT
In the Answer Area, select the correct engagement policy for each condition.

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When a customer is offered an action that they already accepted, this is because_________.

• A.the strategy is not customized to exclude previously accepted offers
• B.the customer intent was captured incorrectly
• C.there are no suppression rules defined
• D.the actions are filtered based on eligibility

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DRAG DROP
You are a strategy designer on a next-best-action project and are responsible for designing and implementing decision strategies.
Select each component on the left and drag it to the correct requirement on the right.

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DRAG DROP
A financial institution wants to add a new tracking period to track its customers' response over 15 days in various channels. Once the response is tracked, they want to suppress the credit card actions if customers ignore it three times within 15 days.
Put the steps in the correct order to implement this task.

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U+ Bank, a retail bank, follows all engagement policy best practices to present credit card offers on their website. The bank has introduced a new credit card offer, the Rewards card. Anna, an existing customer, currently holds a higher value card. Premier Rewards, and does not see the new Rewards card offer.
What condition possibly prevents Anna from seeing the new Rewards card offer?

• A.Suitability
• B.Applicability
• C.Suppression rules
• D.Eligibility

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