Free Pegasystems PEGAPCDC87V1 Exam Dumps Questions & Answers

MyCo, a telecom company, notices that when customers call to check on bill status, 80% of the time, they received the wrong offer promotion, leading to customer dissatisfaction. The company decides to boost customers' needs in the prioritization formula, to improve sales in the current quarter.
Which arbitration factor do you configure to implement the requirement?

• A.Business weighting
• B.Action value
• C.Context weighting
• D.Propensity

A bank has chosen an email service provider to deliver the offer messages selected by Pega Customer Decision Hub. The service provider prefers that the bank uploads a file per batch of customers to a cloud storage location, either on Microsoft Azure or Amazon S3. As a consultant working on the project representing the bank, what is your response?

• A.Action details can only be transferred via secure FTP
• B.Action details can be directly written to either of those cloud storage solutions
• C.Action details will be written to the local file system by default. But we will write an external process to transfer them to the cloud
• D.Action details can be written directly to Amazon S3 but not Microsoft Azure

U+ Bank has recently implemented Pega Customer Decision Hub"M. As a first step, the bank went live with the contact center to improve customer engagement. Now, U+ Bank wants to extend its customer engagement through the web channel. As a decisioning consultant, you have created the new set of actions, the corresponding treatments, and defined a new trigger in the Next-Best-Action Designer for the new web channel.
What else do you configure for the new treatments to be present in the next-best-action recommendations?

• A.Modify the Next-Best-Action Framework strategy to cater to the new web channel.
• B.Change the generated decision strategy.
• C.No need to do anything. The strategy is auto-generated.
• D.Create a channel strategy specifically for web.

MyCo, a telecommunications company, wants to implement one-to-one customer engagement using Pega Customer Decision Hub. Which of the following real-time channels can the company use to present Next-Best-Actions? (Choose Three)

• A.Billboard on the company building
• B.The call center
• C.SMS
• D.A retail store
• E.Traditional television advertisements

Reference module: Essentials of always-on outbound.
A U+ bank customer tries to initiate a fund transfer. Due to a slow internet connection, the transfer ends abruptly. The bank then sends an email with a link to continue the incomplete transaction. Which type of outbound interaction is this?

• A.Priority communication
• B.Scheduled update
• C.Security event
• D.Customer event