Which two requirements demonstrate the need to configure correspondence? (Choose Two)

• A.Text the customer with status changes in an insurance claim.
• B.Phone a customer for additional information about the caw.
• C.Fax a new insurance claim to the auto repair shop.
• D.Assign a new insurance claim to a case worker to process.

Comment: *

Name: *

Email: *

Verification: *

You have been asked to create a pie chart that shows the number of employees in each regional office, and the name of the manager in each office. A list report contains columns for Employee Name, Manager Name, and Office .
How do you configure the list report to create the pie chart?

• A.Group the Employee Name and Office columns.
• B.Summarize the Employee Name and Manager Name columns.
• C.Summarize the Employee Name column.
• D.Group the Employee Name column.

Comment: *

Name: *

Email: *

Verification: *

You are designing a credit transaction case type and have the following requirement:
Transaction disputes must be resolved within 3 days.
To meet this requirement you need to set the____________in the service level to 3 days.

• A.urgency
• B.goal
• C.deadline
• D.passed deadline

Comment: *

Name: *

Email: *

Verification: *

In an application for configuring hardware equipment for new employees, the manager chooses a laptop model from a drop-down list. The list of available laptop models is maintained in an external system and may change over time .
Which of the following do you use as the data source for this drop-down list?

• A.A data page
• B.A data transform
• C.A local list
• D.A data table

Comment: *

Name: *

Email: *

Verification: *

A report contains columns for Customer, Billing Cycle, Credit Card, and Expiration Date.
A manager requests that the report show only those customers who meet the following conditions:
* The customer is on a monthly billing cycle
* The credit card is either MoreCash or Vista
* The credit card expires within
Which set of filtering condition returns a report with the desired data?

• A.Credit Card equals MoreCash OR Credit Card equals Vista AND Billing Cycle is not quarterly AND Expiration Date is less than 60 days
• B.Credit Card equals MoreCash AND Credit Card equals Vista AND Billing Cycle equals monthly AND Expiration Date is 60 days greater than today
• C.Credit Card equals MoreCash or Vista, Billing Cycle monthly, and Expiration Date equals next 60 days
• D.Credit Card equals MoreCash OR Credit Card (equals Vista AND Billing Cycle equals monthly AND Expiration Date equals next 60 days

Comment: *

Name: *

Email: *

Verification: *