A ________ defines the look and feel of an application.

• A.mixin
• B.skin
• C.Format
• D.control

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In which two of the following situations would you simulate an integration? (Choose two.)

• A.You need to test each flow path in the case processing.
• B.The service is not available yet.
• C.The connector is configured to use global resource settings.
• D.The service has slow response times.

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Which of the following statements is true about the rule resolution process?

• A.Rule resolution applies to rules that are instances of classes derived from the Rule- and Work- base classes.
• B.The class (context) of a rule takes precedence over the availability of the rule.
• C.If the system finds more than one rule instance during rule resolution, users are provided with a choice of which rule to use depending on context.
• D.If a user does not have access to the selected rule, the system sends a message that it could not find an appropriate rule to execute.

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A requirement states that when a case is assigned to a user for review, its work status is set to Open-Review.
Which two steps do you perform to implement this requirement? (Choose two.)

• A.Apply the Open-Review status to the appropriate assignments.
• B.Create a field value record for the Open-Review status.
• C.Add Open-Review as an allowed status on the case type record.
• D.Configure a data transform to apply the Open-Review status on the appropriate assignments.

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You have designed a decision tree that you want to unit test. You want to verify that every row can be evaluated regardless of the input values. How would you test your decision tree?

• A.Check the decision tree for completeness.
• B.Add the decision tree to a decision shape and create cases using various test values.
• C.Use a test page to run the decision tree.
• D.Check the decision tree for conflicts.

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