Free Peoplecert CMS7 Exam Dumps Questions & Answers

Which of the following are benefits to the business of implementing Service Transition?
1.Ability to adapt quickly to new requirements
2.Reduced cost to design new services
3.Improved success in implementing changes

• A.None of the above
• B.1 and 2 only
• C.2 and 3 only
• D.1 and 3 only

Which of the following is the correct set of steps for the continual service improvement model/approach?

• A.Devise a strategy; Design the solution; Transition into production; Operate the solution; Continually improve
• B.Where do we want to be?; How do we get there?; How do we check we have arrived?; How do we keep the momentum going?
• C.What is the vision?; Where are we now?; Where do we want to be?; How do we get there?; Did we get there?; How do we keep the momentum going?
• D.Identify the required business outcomes; Plan how to achieve the outcomes; Implement the plan; Check the plan has been properly implemented; Improve the solution

What is a RACI model used for?

• A.Performance analysis
• B.Recording Configuration Items
• C.Defining roles and responsibilities
• D.Monitoring services

Which of the following is NOT one of the five individual aspects of Service Design?

• A.The design of new or changed services
• B.The design of Market Spaces
• C.The design of the Service Portfolio, including the Service Catalogue
• D.The design of the technology architecture and management systems

Which process is responsible for discussing reports with customers showing whether services have met their targets?

• A.Business Relationship Management
• B.Continual Service Improvement
• C.Availability Management
• D.Service Level Management