Free Peoplecert ITIL-4-BRM Exam Dumps Questions & Answers

As part of a stakeholder analysis, a senior manager has been identified who has financial control over BRM activities and is keen to see BRM succeed within the organization.
Which communication strategy should be used for this stakeholder?

• A.Manage closely
• B.Keep informed
• C.Monitor
• D.Keep satisfied

Which describes the skill of self-awareness?

• A.The ability to understand trends in technology and influence long-term planning
• B.The ability to be introspective and understand one's own behavior
• C.The ability to persuade stakeholders at all levels within an organization?
• D.The ability to question effectively and demonstrate active listening

Part of an organization's strategy is to use consumer feedback as part of the service quality measurement and reporting. The business relationship management (BRM) practice is an important component of that strategy, and an objective has been set to automate, as much as possible, the collection and analysis of feedback. Given this objective, what is the minimum target capability level the organization should set for this practice?

• A.Level 5
• B.Level 2
• C.Level 3
• D.Level 4

Identify the missing word(s) in the following sentence.
A key challenge of the business relationship management practice is a lack of understanding of the operating models of the [?].

• A.Key stakeholders
• B.Service consumer
• C.IT service provider
• D.External regulators

Which question should be considered during the 'Identify stakeholders and relationship model' activity of the 'Managing business relationship journeys' process?

• A.What are the events to monitor and process?
• B.Who is responsible for managing the relationship?
• C.Is escalation required?
• D.What is the role of BRM in each value stream?