Free Peoplecert ITIL-4-BRM Exam Dumps Questions & Answers

Which question should be considered during the 'Identify stakeholders and relationship model' activity of the 'Managing business relationship journeys' process?

• A.What is the role of BRM in each value stream?
• B.What are the events to monitor and process?
• C.Who is responsible for managing the relationship?
• D.Is escalation required?

Which is an example of an approach to managing a business relationship in a clear domain?

• A.A business relationship manager uses a Gemba walk for analysing stakeholders influence and interest
• B.A business relationship manager is provided with a set of principles to apply when discussing sustainability issues with customers
• C.A business relationship manager is provided with a detailed set of instructions for gathering information about new customers
• D.A business relationship manager is provided high-level guidance for customer discussions

Which is an example of the 'Prepare the team' step of Gemba walks?

• A.A relationship manager asks another manager to join the Gemba walk for onboarding new customers
• B.A business relationship manager informs staff of a future Gemba walk of the value stream for creating a new service
• C.A relationship manager discusses the findings of a Gemba walk with other stakeholders
• D.A relationship manager records the findings of observing the negotiation of service targets

In the context of the "business relationship management" practice, which statement is CORRECT?

• A.Aims to manage agreements with consumers
• B.Focuses primarily on the needs of service users
• C.Nurtures relationships at strategic levels
• D.Focuses on relationships between individuals

Which input used to develop the business relationship management approach is an output of the workforce and talent management practice?

• A.Service portfolio
• B.Assessment of the organization's culture
• C.Business relationship principles
• D.Organization's strategy