Free Peoplecert ITIL-4-CDS Exam Dumps Questions & Answers

Which of the following involves consideration of the skills and availability of both internal and external resources?

• A.Triage prioritization
• B.Swarming
• C.Build vs buy
• D.Shift-left approach

In ITIL 4, which practice is primarily responsible for defining, assessing and developing the roles, competencies and capabilities needed for effective service value streams?

• A.Service desk practice
• B.Workforce and talent management practiceright
• C.Continual improvement practice
• D.Organizational change management practice

Which statement about `service integration as a service' isCORRECT?

• A.The service integrator can be easily replaced by other vendors to leverage better pricing
• B.The service integrator provides services and manages other vendors
• C.The service integrator does not deliver any services to the organization
• D.Multiple vendors provide the service integration and management function

Which is an example of a divisional organizational structure?

• A.An organization which does not have a layered management structure
• B.An organization which uses a grid of reporting relationships
• C.An organization which has a different business unit for each of its products
• D.An organization which has arranged its teams in a hierarchical authority structure

An organization is considering how a new service will be supported when it goes live. There are many teams that will contribute to the support of the service. Which approach should the organization follow when creating a value stream to support the new service?

• A.Create separate value streams for practices, people, tools and suppliers
• B.Create one value stream for every lifecycle phase of support requests
• C.Create one value stream for the entire set of support activities
• D.Create one value stream for each support team