Free Peoplecert ITIL-4-DITS Exam Dumps Questions & Answers

An organization has a successful relationship with its customers and its market position has been improving. The organization's leaders now want to achieve operational excellence to increase their commercial success.
Which is the BEST way to address this objective in the organization's strategy?

• A.Focus the strategy on customer and market relevance, and operational excellence will naturally improve
• B.Focus the strategy entirely on the operational excellence, because this is the defined objective
• C.Create a separate strategy for achieving operational excellence and another one for achieving customer and market relevance
• D.Create a balanced strategy addressing operational excellence, and customer and market relevance

Which statement is CORRECT about risk management in digital organizations?

• A.All risk management efforts should focus on assets owned by the organization
• B.All risks could cause harm to the organization if they are not managed
• C.All the organization's slaveholders should contribute to risk assessment
• D.All risk management should start by assessing the current state

An organization is reviewing its internal and external sources of finance to understand how much money is available from each source.
Which concept BEST explains the focus of this review?

• A.Funding mix
• B.Capital expenditure
• C.Operating expenditure
• D.Freemium models

What is the FIRST step in creating a measurement and evaluation system?

• A.Defining the objectives
• B.Creating a system of key performance indicators
• C.Identifying success factors
• D.Selecting metrics and measurement tools

An organization is achieving better results than its competitors by developing unique technical and organizational solutions. These solutions are kept confidential.
What is this an example of?

• A.Resource-based advantage
• B.Organizational agility
• C.Customer relevance
• D.Incumbency advantage