Free Peoplecert ITIL-4-Specialist-High-velocity-IT Exam Dumps Questions & Answers

A sales team is thinking of implementing a new customer relationship management (CRM) service to increase revenue and improve the customer experience. The sales manager has asked the provider of the CRM service to describe how the service will support the team's goals.
Which are the TWO BEST examples the service provider can present as evidence that value had been realized?
The sales team will be able to:
* Use data analytics to sell more products to its customers
* Send customers quick and personalized responses to enquiries
* Receive training on the basic features of the service
* Provide more frequent reports to the sales manager

• A.1 and 4
• B.2 and 3
• C.3 and 4
• D.1 and 2

An online retail provider wants to detect service degradation before customers begin complaining. The organization wants automated alerts based on response time, transaction failure rates, and unusual traffic patterns.
Which practice would MOST directly support this need?

• A.Supplier management
• B.Monitoring and event management
• C.Relationship management
• D.Service continuity management

A development and operations team experienced a major service outage during a release. After recovery, senior leaders want to understand what happened and prevent recurrence, but they also want to avoid a blame culture that discourages openness.
Which approach is BEST?

• A.Escalate the issue directly to supplier management
• B.Conduct a blameless post-mortem focused on learning
• C.Suspend the staff involved until the investigation is complete
• D.Limit the review to technical logs only

How can the ' business analysis ' practice contribute to a loosely coupled system architecture?

• A.By designing how the components of the solution interact
• B.By defining the minimal viable requirements for the product
• C.By translating user needs into requirements for each component
• D.By aligning service levels with consumer expectations

A project team was under pressure to create a minimum viable product as part of a new online banking service. The functionality was tested but errors have occurred in the live environment and these might impact customer retention rates.
Which practice has activities to help protect the organization from these errors?

• A.Problem management
• B.Business analysis
• C.Service continuity management
• D.Deployment management