Free Peoplecert ITIL-4-Specialist-High-velocity-IT Exam Dumps Questions & Answers

A commercial service provider is creating a new strategic plan. It has developed the following tactics and operational plans:
* Tactic 1 - acquire new resilient infrastructure
* Tactic 2 - launch services by region
* Operational plan 1 - operate infrastructure to meet service levels
* Operational plan 2 - train staff on new infrastructure skills.
Which strategy do these tactics and operational plans support?

• A.Ensure successful deployment by preparing implementation plan for new services
• B.Ensure improved handling of service requests by training staff
• C.Identify customer needs for new services by researching market
• D.Increase revenue by introducing a new range of services

An organization is encouraging its staff to work from home instead of the office. This has caused changes to how and when users access services.
Which aspect of 'managing demand and opportunities' would provide a better understanding of this situation?

• A.Analyzing patterns of business activity
• B.Monitoring service availability
• C.Implementing resource optimization tools
• D.Creating new service level agreements

Which is CORRECT when considering a transformation to high-velocity IT?

• A.It is acceptable to take risks which may lead to competitive advantage
• B.High-velocity IT focuses on using data to improve the performance of physical devices
• C.The impact on the culture of the organization does not need to be considered
• D.Risks can be minimized by making a significant change rather than incremental improvements

In service relationships, what is a benefit of identifying consumer roles?

• A.It enables stakeholder management
• B.It reduces service delivery costs
• C.It ensures compliance with contractual agreements
• D.It clarifies the service provider's responsibilities

A customer usually has good control of a service provider in terms of achieving service levels, but often struggles to assess service value Which level of service relationship maturity does this situation describe?

• A.Partnership
• B.Cooperative relationship
• C.Managed relationship
• D.Basic relationship