Free Peoplecert ITIL-4-Specialist-Monitor-Support-Fulfil Exam Dumps Questions & Answers

Which practice capability level indicates that the service desk practice achieves its purpose through a basic set of activities?

• A.Level 3
• B.Level 4
• C.Level 1
• D.Level 2

Incident management team uses monitoring and event management tools to detect incidents as early as possible. What other incident management activities can benefit from the use of these tools?

• A.Management of incident lifecycle
• B.Planning of improvement initiatives
• C.Management of incident models
• D.Confirmation of incident resolution

What management practice is involved in providing users with descriptions of the service requests available to them?

• A.Change enablement
• B.Problem management
• C.Service catalogue management
• D.Incident management

A service provider wants to automatically create records and tasks if certain events happen. These can be incident records, maintenance tasks, change records, and others. Which automation system should the service provider use for this?

• A.Knowledge management system
• B.Workflow management system
• C.Service configuration management system
• D.Monitoring system built into the monitored component

Which of the following capability criteria supports the practice success factor of 'continually improving incident management'?

• A.The incident management approach is integrated with other standards and approaches adopted by the organization
• B.Information about detected incidents is traced and managed in an integrated information system
• C.The competencies required to resolve incidents are identified and skilled human resources are available
• D.The effectiveness of incident resolution is regularly reviewed and continually improved