Free Peoplecert ITIL-4-Specialist-Monitor-Support-Fulfil Exam Dumps Questions & Answers

An organization is designing a value stream for communicating planned outages to users.
Al which step in value stream mapping will the user's expeditions regarding communicating planned communicating planned outages be identified?

• A.Using the 'to be' value stream map to plan improvements
• B.Create a 'to be value stream map
• C.Define the purpose of the value stream
• D.Do the service value stream walk

What is NOT a potential reason for registering an incident?

• A.Service level agreement is breached
• B.A specialist thinks that the service is not operating normally
• C.Users perceiving the situation as abnormal
• D.The customer is unhappy with the service level agreement

Which of the following BEST describes a service request?

• A.A required functional component of the service request management practice
• B.A standardized approach to the fulfilment of a service request type
• C.A request from a user to initiate an agreed service action
• D.A set of details about service requests which is made available to users

Which of the following states the purpose of the service desk practice?

• A.To ensure that the demand for incident resolution and service requests is captured
• B.To provide a dedicated team to acknowledge and record user impacting incidents
• C.To create and maintain a healthy work culture in the service desk team
• D.To ensure that user queries are captured, validated, and triaged for further processing

What TWO requirements are important when selecting a third-party tool to support problem management?
1. Cross team collaboration
2. Changeable impact or categorization
3. Known error records not the same as problem records
4. Problems automatically closed when related incidents are closed

• A.4 and 1
• B.1 and 2
• C.2 and 3
• D.3 and 4