Free Peoplecert ITILFNDv5 Exam Dumps Questions & Answers

A telecom provider designs an enterprise package that combines internet, VoIP, network security and technical support. Which concept does this illustrate?

• A.Service action
• B.Service offering
• C.Access to resources
• D.Transfer of goods

What is the MAIN purpose of the 'discover' activity?

• A.To secure and allocate resources efficiently
• B.To align product capabilities with consumer needs and strategy
• C.To maintain and monitor digital products
• D.To develop and test digital productsTo develop and test digital products

Which of the following statements about value streams is INCORRECT?

• A.Value streams continue to evolve over time
• B.Value streams should exclude suppliers
• C.Value streams can involve multiple practices
• D.Value streams are enabled and supported by the organization s value chain

What enables the digital product and service management activities of an organization?

• A.Value stream steps
• B.Management practices
• C.Vision and operating model
• D.Value chain

A printer is delivered to a customer, while ongoing maintenance and support are provided by the supplier. Which combination of service interactions is shown in this situation?

• A.Transfer of goods and service journey
• B.Access to resources and service actions
• C.Service offering and service actions
• D.Transfer of goods and service actions