Free Peoplecert ITILFNDv5 Exam Dumps Questions & Answers

What enables the digital product and service management activities of an organization?

• A.Value stream steps
• B.Management practices
• C.Vision and operating model
• D.Value chain

Which dimension of product and service management is concerned with relationships with other organizations that are involved in discovery, design and continual improvement of product?

• A.Organizations and people
• B.Information and technology
• C.Value streams and processes
• D.Partners and suppliers

Which of the following describes a management practice?

• A.A series of steps that an organization uses to create and deliver products
• B.A visual representation of how an organization co-creates value with stakeholders
• C.A set of interconnected activities that an organization performs to create and deliver products
• D.A set of organizational resources and capabilities designed to perform work or accomplish an objective

What is service quality most concerned with?

• A.How quickly incidents are resolved
• B.The speed of service development
• C.How well a service meets agreed requirements and expectations
• D.The social responsibility of a service provider

A healthcare IT provider is planning to launch a new digital appointment system. According to
'Focus on value', what should the organization do first?

• A.Understand why patients use the appointment service
• B.Identify who the service consumers and key stakeholders are
• C.Analyze how the system will help patients achieve their goals
• D.Evaluate the risks and financial consequences for the consumers