Free Peoplecert PC0-001 Exam Dumps Questions & Answers

What is the result of carrying out an activity, following a process or delivering an IT service known as?

• A.Outcome
• B.Incident
• C.Problem
• D.Change

Which process includes business, service and component sub-processes?

• A.Service level management
• B.Capacity management
• C.Incident management
• D.Financial management

What is a RACI model used for?

• A.Recording configuration items
• B.Defining roles and responsibilities
• C.Monitoring services
• D.Performance analysis

A process owner is responsible for which of the following?
1.Defining the process strategy
2.Assisting with process design
3.Improving the process
4.Performing all activities involved in a process

• A.1, 2 and 3 only
• B.All of the above
• C.1, 2 and 4 only
• D.2, 3 and 4 only

Which one of the following is concerned with policy and direction?

• A.Service level management
• B.Capacity management
• C.Service design
• D.Governance