Free Peoplecert PC0-001 Exam Dumps Questions & Answers

Which of the following are objectives of service level management?
1: Defining, documenting and agreeing the level of FT services to be provided
2: Monitoring, measuring and reporting the actual level of services provided
3: Monitoring and improving customer satisfaction
4:
Identifying possible future markets that the service provider could operate in

• A.1 and 2 only
• B.1, 2 and 3 only
• C.1, 2 and 4 only
• D.All of the above

Which one of the following statements about incident reporting and logging is CORRECT?

• A.Incidents can only be reported by users
• B.Incidents reported by technical staff must also be logged as problems
• C.All calls to the service desk must be logged as incidents
• D.Incidents can be reported by anyone who detects a disruption or potential disruption to normal service

Which one of the following is the BEST definition of the term service management?

• A.Units of organizations with roles to perform certain activities
• B.The management of functions within an organization to perform certain activities
• C.A set of specialized organizational capabilities for providing value to customers in the form of services
• D.A group of interacting, interrelated, or independent components that form a unified whole, operating together for a common purpose

What type of baseline captures the structure, contents and details of the infrastructure and represents a set of items that are related to each other?

• A.Asset baseline
• B.Configuration baseline
• C.Change baseline
• D.Project baseline

Which of the following statements BEST describes the aims of release and deployment management?

• A.To ensure that all changes can be tracked, tested and verified if appropriate
• B.To ensure that each release package specified by service design consists of a set of related assets and service components
• C.To build, test and deliver the capability to provide the services specified by service design
• D.To record and manage deviations, risks and issues related to the new or changed service