Free SAP C-C4H51-2405 Exam Dumps Questions & Answers


Exam Code/Number:	C-C4H51-2405Join the discussion
Exam Name:	SAP Certified Associate - Implementation Consultant - SAP Service Cloud
Certification:	SAP
Free Question Number:	82
Publish Date:	Sep 04, 2026
# of views:	1561
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Total 82 questions

Question 1

When an end user logs an incident in SAP Service Cloud, what can the administrator do to manage the incident? Note: There are 2 correct answers to this question.

A.Push the incident to SAP Service Cloud support.
B.Change the priority to Escalated.
C.Set the action to Propose Solution.
D.Maintain the Incident Context.

Question 2

Which configuration steps can be used in SAP Service Cloud to send emails to a customer? Note: There are 2 correct answers to this question.

A.Create a customer and assign an email address.
B.Set up an approval process.
C.Define a template.
D.Activate Live Activity Configuration.

Question 3

Which elements are used to calculate the due dates defined in service level agreements (SLAs)? Note: There are 2 correct answers to this question.

A.Maintenance plan
B.Service contract
C.Working calendar
D.Operating hours

Question 4

Which elements can be used to determine the reaction time in service level agreements? Note: There are 2 correct answers to this question.

A.Maintenance plan
B.Priority
C.Custom fields
D.Sales contract

Question 5

How can you upload data to a cloud data source? Note: There are 2 correct answers to this question.

A.Using a Web service
B.Manual upload using a CSV file
C.Scheduled upload using a CSV file
D.Maintain an HTML mashup