Free SAP C-C4H510-21 Exam Dumps Questions & Answers

Which types of categories can be used in the service catalog? Note: There are 3 correct answers to this question.

• A.Cause category
• B.Process category
• C.Warranty category
• D.Incident category
• E.Maintenance category

Which settings can you control for the e-mail channel setup? Note: There are 3 correct answers to this question.

• A.Notification type
• B.Mashup service
• C.Channel type
• D.Channel direction
• E.Ticket type

Which actions can be taken to see the restriction rules in access restrictions? Note: There are 3 correct answers to this question.

• A.Set the write access to restricted.
• B.Set the access rights to display.
• C.Set the read and write access to restricted.
• D.Set the access rights to edit.
• E.Set the read access to restricted.

Which action is recommended for the administrator to solve an issue in the SAP Service Cloud system?

• A.Report an incident in SAP Service Cloud and forward to the provider.
• B.Report an incident in SAP Service Cloud and forward to the requester.
• C.Write a message to SAP via social media.
• D.Write an e-mail to your implementation partner.

What objects can be used to define work distribution rules? Note: There are 2 correct answers to this question.

• A.Incidents
• B.Territories
• C.Service agents
• D.Employees