What are typical characteristics of the Desktop Assistant cache? Note: There are 3 correct answers to this question.

• A.Only requested files will be cached.
• B.When a new Desktop Assistant version is installed, the cache must be deleted manually on every end user machine.
• C.The lesson.js date is the base for the cache update.
• D.It reduces the network load.
• E.The update frequency cannot be changed.

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The customer wants to offer Web Assistant content in several languages and wants to know whether it is necessary to create content in each language for the initial rollout. What would be the correct advice?
Choose the correct answer.

• A.It is not necessary if the customer starts with English as the content language. English content is shown as a fallback if there is no content available for a certain UI language.
• B.It is not necessary if the customer starts with German as the content language. German content is shown as a fallback if there is no content available for a certain UI language.
• C.It is necessary. The content must have the same language as the UI.
• D.Web Assistant supports English content only.

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Your customer rolled out a new version of Microsoft Office. They want to use performance support to train end users on new Office features. What does SAP recommend you do? Choose the correct answer.

• A.Start with an easy scenario by using Desktop Assistant with simulations.
• B.Deliver Desktop Assistant with guided tours for all new Office features.
• C.Use Web Assistant.
• D.Use context help to explain all of the Office UI elements.

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A customer asks you to validate the recognition and re-recognition for all applications involved in a project. What must the customer provide to you? Note: There are 2 correct Answer to this question.

• A.Administrator credentials
• B.Access to the applications
• C.All specific application requirements (Terminal Server, Citrix, local only, etc.)
• D.The SAP Enable Now recording profile for the applications

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