It is not possible to use third party software in your solution monitoring strategy when using solution manager:
Please choose the correct answer.
Response:

• A.True
• B.False

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The features of service desk are as follows:
Please select all the correct answers that apply.
Response:

• A.Solution Manager Diagnostics
• B.Message Handling Process
• C.Customer Solution Database
• D.Managing Sap Notes

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It is a central repository for components SAP Solutions Manager's solution.

• A.Solution manager diagnostics
• B.Implementation guide
• C.Business process repository
• D.Web application server
• E.Change request management

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There is a factor which provides support for functions such as Service-Level Reporting, Early Watch Alert, Business Process Monitoring, System Monitoring, Central System Administration, System Landscape Reporting, and user-defined alerts and will produce additional monthly database growth depending on the number of alerts per managed system.
This factor is known as :
Please choose the correct answer.
Response:

• A.Service Desk
• B.The Solution Monitoring scenario
• C.Root Cause Analysis
• D.Change Request Management

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The support desk relevant for customer with small IT organizations:
Please choose the correct answer.
Response:

• A.Correct
• B.Incorrect

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