Free SAP C-TB120-2504 Exam Dumps Questions & Answers

A service representative creates a service call at midnight for a customer with a contract. The contract's service level agreement specifies a resolution time of 8 hours. The service call shows a resolution deadline of noon.
Why is the deadline further out than 8 hours?

• A.The time period for resolution begins once a technician is assigned.
• B.The response time from the contract is added to the resolution time.
• C.Resolution time calculation is affected by the hours of coverage listed in the contract.
• D.The equipment card contains a different resolution time.

The accountant added a new G/L account for employee bonuses. In the journal entry window, this new account does NOT appear in the list of accounts. What could be the reason?

• A.The new account is defined as relevant for cost accounting
• B.The new account was placed in the wrong drawer.
• C.The new account was defined as a title.
• D.The new account type is set to Other.

What tools are available to personalize documents by hiding or showing standard fields? Note: There are 2 correct answers to this question.

• A.Form Settings
• B.Document Settings
• C.User-defined values
• D.Edit Form UI

What tool should a support consultant use to transfer a customer database to SAP support?

• A.System Data Maintenance
• B.Support Launchpad
• C.System Landscape Directory
• D.Remote Support Platform

You are creating a manual journal entry.
What determines the sub-period to which the transaction will be registered?

• A.The document date
• B.The period indicator
• C.The fiscal year start date
• D.The posting date