You placed a Purchase Order with your vendor. The vendor supplied all items except for one that is out of circulation. You copy all other items from the Purchase Order to the Goods Receipt PO. What can you do with the Purchase Order?

• A.Cancel the Purchase Order and create a new one.
• B.Close the Purchase Order.
• C.Delete the Purchase Order.
• D.Copy the missing item from the Purchase Order to a Return document.

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Which CRM object is designed to give you visibility into your sales pipeline?

• A.Campaign
• B.Customer 360
• C.Activity
• D.Opportunity

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A company manufactures electronic parts. They want to begin individually tracking the items at the point when they leave the warehouse and the point that they are delivered to a customer. What settings are required on the item master record? Note: There are 2 correct Answers to this question.

• A.Manage Item by: Serial Numbers
• B.Manage Item by: Batches
• C.Management Method: On Every Transaction
• D.Management Method: On Release Only

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Which documents can you copy to a Return Request document? Note: There are 2 correct Answers to this question.

• A.A/R Invoice
• B.A/R Credit Memo
• C.Delivery
• D.Return

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A service representative creates a service call at midnight for a customer with a contract. The contract's service level agreement specifies a resolution time of 8 hours. The service call shows a resolution deadline of noon. Why is the deadline further out than 8 hours?

• A.The response time from the contract is added to the resolution time.
• B.The equipment card contains a different resolution time.
• C.The time period for resolution begins once a technician is assigned.
• D.Resolution time calculation is affected by the hours of coverage listed in the contract.

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