Free SAP C-TCRM20-71 Exam Dumps Questions & Answers

There are several Interaction Center (IC) functions that help agents to work effectively within the IC application.
Which of the following features are related to agent guidance?(Choose two)

• A.Service-level workflows
• B.Intent-driven interaction
• C.Interactive scripting
• D.Knowledge article routing

A customer plans to implement CRM Field Applications.
Which of the following functions and features are available on the customer's laptop without connecting to the back-end system?(Choose three)

• A.Creation of outbound deliveries
• B.Creation of quotations
• C.Maintenance of calendar entries
• D.Determination of prices and discounts
• E.Determination of product availability

What are Customizing characteristics for a new transaction type?(Choose two)

• A.A transaction type can have multiple internal number range object assignments.
• B.A transaction type must have an item category assigned to it.
• C.A transaction type can have only one leading transaction category.
• D.A transaction type can have multiple profiles and procedures assigned to it.

Which of the following tools allow you to change field labels on an SAP CRM WebClient UI
view?(Choose two)

• A.Design Layer Customizing
• B.UI Personalization
• C.UI Configuration Tool
• D.Application Enhancement Tool

You can implement extended UI enhancements by using the component enhancement concept.
Which of the following aspects is part of this concept?(Choose three)

• A.An enhancement set is used to determine the navigation bar profile.
• B.An enhancement set can be determined by a BAdI, depending on user, profile, or other criteria.
• C.An enhancement set is created in the Application Enhancement Tool (AET).
• D.An enhancement set is used to group several component enhancements together.
• E.An enhancement set can be assigned to a client.