Free SAP C_BOSUP_90 Exam Dumps Questions & Answers

Which of the following deliverables is part of both Enterprise and Standard Support?

• A.24*7 support advisory interaction
• B.Access to SAP Notes database
• C.SLA based delivery
• D.24*7 End-to-end Root Cause Analysis

Which component of SAP Solution Manager will help you to identify the latest software updates?

• A.Work Center
• B.Root Cause Analysis
• C.Maintenance Optimizer
• D.Implementation Content

You opened a message and want to request for an update.
How can you do that?

• A.Via SAP Service Marketplace
• B.Via the action Update Message with SAP
• C.Via e-mail
• D.Via the report Synchronize Messages (RNOTIFUPDATE01)

You receive a customer message where several issues are reported.
What will be your next step?

• A.Start message processing without contacting the customer.
• B.Ask your colleagues for processing this message.
• C.Solve all issues in the message, because it is beneficial for customers to report several issues in one message.
• D.Ask the customer to create one message per issue.

What is the definition of Initial Reaction Time (IRT)?

• A.The time elapsed between the following two statuses assigned to the messagE.- Sent to SAP Confirmed.
• B.The overall time taken to process the message.
• C.The amount of time that a customer message has been within the responsibility of SAP.
• D.The contractually agreed time for the first qualified response to customer.