Free SAP C_C4H510_04 Exam Dumps Questions & Answers

Which type of categories can be used in the service catalog? Note: There are 3 correct answers to this question.

• A.Maintenance category
• B.Incident category
• C.Cause category
• D.Service category
• E.Warranty category

Which of the following Data Workbench actions are supported for a complete business object? Note: There are 2 correct answers to this question.

• A.Update
• B.Insert
• C.Upsert
• D.Delete

What must you consider when you want to upload master data to SAP Service Cloud using templates? Note:
There are 2 correct answers to this question.

• A.Data can be loaded only once.
• B.There is a template available for each object that allows tool-supported migration.
• C.The template structure is predefined and cannot be changed.
• D.Field definitions are not relevant.

The system needs to be set up to route all messages from Twitter that get created as service tickets to be handled by a specific team.
Which feature of SAP Service Cloud can help with this?

• A.Knowledge base integration
• B.Work distribution
• C.SLA
• D.Social channel setup

You set up an e-mail channel to process incoming tickets and create new customers for unknown senders.
Which action should you take if you would rather route unknown senders to a common inbox (Unassociated E-mails)?

• A.Switch from channel type B2B to B2C.
• B.Switch from channel direction outbound to inbound.
• C.Switch from channel direction inbound to outbound.
• D.Switch from channel type B2C to B2B.