Free SAP C_C4H510_21 Exam Dumps Questions & Answers

What can you do to give employees easy access to a centralized repository of information that would help with ticket resolution?
Note: There are 2 correct answers to this question.

• A.Create a broadcast.
• B.Configure SAP Jam as knowledge base.
• C.Integrate MindTouch.
• D.Create a migration template.

Which type of categories can be used in the service catalog? Note: There are 3 correct answers to this question.

• A.Warranty category
• B.Cause category
• C.Incident category
• D.Maintenance category
• E.Service category

What is required to set up the organizational structure correctly?

• A.The root node/uppermost node must be defined as a company.
• B.The root node/uppermost node must be defined as an enterprise.
• C.The root node/uppermost node must be defined as a service organization.
• D.The root node/uppermost node must be defined as a sales organization.

In the SAP Service Cloud Ul, which of the following field properties can be controlled in the page layout? Note: There are 2 correct answers to this question.

• A.Read-only
• B.New field
• C.Mandatory
• D.Query

Which tool do you use to determine a service ticket processing team, based on conditions?

• A.Data Workbench
• B.Delegation rules
• C.SLA determination
• D.Ticket routing rule