Which module in SAP filed Service Management is used to create documentation and guidelines for service execution? Choose the correct answer.

• A.Master Data
• B.Administration
• C.Smart forms and Feedback
• D.Planning and Dispatching

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You are an administrator responsible for maintaining setting at Account and Company level. Which of the following settings do you maintain at Company level? Choose Two correct answers.

• A.Business Rules
• B.Screen Configurations
• C.User Groups
• D.Password policy

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Which tool is used to build an online cloud report'? Choose the correct answer.

• A.Caspar Studio
• B.Crystal Reports
• C.Jaspersoft Studio
• D.Microsoft Reports
• E.Crystal Dashboards

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Which activities can you perform in the Administration module? Choose Two correct answers.

• A.Edit smartfrom templates.
• B.Define service workflow
• C.Perform system monitoring
• D.Maintain session configuration

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What is the "workflow step" feature (mad( all correct options)? Choose Two correct answers.

• A.With this feature. the technician only needs to set the service workflow step that he is currently at (e.g. travelling. working, break) and the app will automatically send GPS-location and time-stamps to the cloud
• B.This feature does not help with automatic time recording
• C.With this feature the dispatcher will see in the planning board in which step the technician currently is

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