According to SAP best practice, why should you use the Web Assistant Editor? Note: There are 2 correct answers to this question.

• A.To translate content
• B.To create context help and guided tours
• C.To maintain system meta-information
• D.To perform basic text editing of tiles and bubbles

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Your customer rolled out a new version of Microsoft Office. They want to use performance support to train end users on new Office features. What does SAP recommend you do? Choose the correct answer.

• A.Use context help to explain all of the Office UI elements.
• B.Deliver Desktop Assistant with guided tours for all new Office features.
• C.Use Web Assistant.
• D.Start with an easy scenario by using Desktop Assistant with simulations.

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Which of the following are characteristics of a Desktop Assistant guided tour? Note: There are 2 correct answers to this question.

• A.It can provide a focus layer to draw the end users' attention to the relevant screen objects.
• B.Once started, it cannot be terminated by the end user.
• C.It can act as a robot by executing click-interaction on behalf of the user.
• D.It offers step-by-step user support in an application.

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How can an end user with standard role Learner get access to assigned courses provided by the Manager? Note: There are 2 correct answers to this question.

• A.By using a direct URL that includes the assignment ID of the course
• B.By using the Start link
• C.By accessing the Roles view of the Desktop Assistant
• D.By accessing the Learner view of the Manager

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A customer wants to use the Desktop Assistant for a target application that does not offer reliable re-recognition on object level. Which content types can still be offered? Note: There are 2 correct answers to this question.

• A.Page-based context help bubbles
• B.Guided tours with bubbles pointing to controls
• C.Interactive guided tours
• D.Highlights around text input fields

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