Free SAP C_TCRM20_73 Exam Dumps Questions & Answers

Which one of the following are functional enhancements of the Service Contract that generate followup documents at specified points in time as individual or periodic scheduling?
Please choose the correct answer.
Response:

• A.Service level agreements
• B.Service Plan
• C.Quotation Order
• D.Service Order

CRM allows you to 'Copy' transactions. With reference to this functionality, which of the following statements are true?
Please choose the correct answer.
Response:

• A.The transaction number of the new transaction is the same as the old transaction.
• B.None of the above
• C.Setting need to be maintained in Customizing.
• D.Document flow is updated.

Which of the following are part of CRM e-selling solution?
Please choose the correct answer.
Response:

• A.Interactive Selling and Configuration
• B.Customer Self Service.
• C.Shopping Basket Management.
• D.Quotation and Order Management.

Your customer is discussing a hierarchically structured marketing project in SAP CRM. The customer makes the following statements, with which of these do you agree?
Please choose the correct answer.
Response:

• A.It is possible to create a campaign without assignment to a marketing plan.
• B.Marketing plans focus on the operative level, whereas Campaigns focus on the strategic level.
• C.Target groups have to be assigned on marketing plan level.
• D.Target groups are assigned to a (Only One) Profile or a Profile set and not directly to the marketing plan.

Interactive script can be used for each of the following?
There are 2 correct answers to this question.
Response:

• A.Telesales
• B.Teleleads
• C.Teleservice
• D.Telemarketing