Free Salesforce ADM-201 Exam Dumps Questions & Answers

The CTO of AW Computing has defined a new policy for cases to improve customer satisfaction. All cases submitted with a Case Reason of Installation must be acknowledged immediately through email and assigned to the appropriate agents. Any cases that are still in the New status after 4 hours must be escalated to support management. A Platform Administrator has implemented auto-response rules. Which additional case management tool is necessary to meet this requirement?

• A.Escalation Rules
• B.Support Processes
• C.Entitlements
• D.Formulas

A sales manager at DreamHouse Realty wants sales users to have a quick way to view and update the opportunities in their pipeline expected to close in the next 90 days. What should a Platform Administrator do to accomplish this request?

• A.Create a list view on the Opportunity object and recommend users switch the view to Kanban to edit by drag and drop.
• B.Create a custom report and schedule the sales users to receive it each day as a reminder to update their opportunities.
• C.Enable Sales Console and show users how to open a tab for each opportunity in the pipeline that meets the requirements.
• D.Make a new Sales dashboard and add a component that shows all opportunities that meet the criteria.

Cloud Kicks ' management team is hoping to increase user productivity by switching to consoles instead of the current traditional Salesforce user interface. What should a Platform Administrator use to implement this request?

• A.Screen Flow
• B.Omni-Channel
• C.App Builder
• D.App Manager

DreamHouse Realty (DHR) wants a templated process with a mortgage calculator that generates leads for loans. DHR needs to complete the project within 30 days and has maxed out its budget for the year. Which AppExchange item should help a Platform Administrator meet the request? 4

• A.Bolt Solutions5
• B.Flow Solutions8
• C.Lightning Community6
• D.Lightning Data7

Universal Containers' Platform Administrator has been asked to create a many-to-many relationship between two existing custom objects. Which two steps should the administrator take when enabling the many-to-many relationship?

• A.Create two master-detail relationships on the new object.
• B.Create URL fields on a custom object.
• C.Create a junction with a custom object.
• D.Create two lookup relationships on the new object.