Free Salesforce ADX-271 Exam Dumps Questions & Answers

Which component can be embedded into an Experience Cloud site to start conversations with customers using the channels they prefer?

• A.Service Your Way
• B.Channel Menu
• C.Service Console
• D.Chat

The Salesforce Administrator at Universal Containers (UC) has set up topics. UC is going through a rebranding phase and wants to simplify topics but keep articles that have been assigned to the topics.
How should the Salesforce Administrator accomplish this?

• A.Mark old topics as Inactive and assign articles to the new active topics.
• B.Keep existing topics and reassign articles to newly created topics.
• C.Merge similar topics in Content Management.
• D.Delete existing topics and assign articles to newly created topics.

Cloud Kicks (CK) has a Partner Community with an External Account hierarch. The Number of Partner Roles is set to two with the roles defined as Partner Manager and partner user.
If CK has a Partner user at a child account that creates a case, who will have access?

• A.The Partner user who created the case, their peers in the Partner user role, those in the Partner manager role above them, those in the Partner user role in the partner account, and those in the partner Manager role in the parent account.
• B.The partner user who created the case, their peers in the partner user role, those in the partner Manager role above them, and those in the Partner Manager role in the parent account.
• C.The partner User who created the case, those in the partner Manger role above them, those in the Partner user role in the parent account, and those in the partner manager role in the parent account.
• D.The Partner user who created the case those in the Partner Manager role above them, and those in the Partner manager role in the Partner account

A consultant is asked to set up a new experience using the Customer service template. The articles from an existing knowledge base must be exposed in the new site.
What are the two ways the consultant should associate the articles with topics?
Choose 2 answers

• A.Allow guest users to tag displayed articles with relevant topics on a public page.
• B.Select the appropriate topics on the Knowledge tab within Lightning Experience.
• C.Establish automatic topic assignment of topics to specified data categories within WorkSpaces.
• D.Manually add one or more topics to each article within Workspaces.

How can Sharing Sets be used to share records with Customer Community users?

• A.Create one Sharing Set and use a Sharing Rule to share records with users in the Sharing Set.
• B.Create one Sharing Set, select the 'All Objects options for the Sharing Set, and add the Customer Community profiles to the Sharing Set.
• C.Create one Set per object and add the Customer Community profiles to each Sharing Set.
• D.Create one Sharing Set and add the objects to share in the Sharing Set.