Free Salesforce AP-209 Exam Dumps Questions & Answers

Universal Container's object model uses a Work Order / Work Order Line Item (parent/child) relationship.
Several jobs will have required resources with special skills to execute.
How would an admin configure this?

• A.'Resource Preferences' are not supported in 'Complex Work' configurations
• B.Configure 'Resource Preferences' in the Work Order Line Item object for the right technician and skills
• C.Use 'Resource Priority' and give higher grade to resources that have the required skills
• D.'Resource Preferences' are not supported for Work Order Line Items out of the box. An admin should deploy a Work Order - parent / Work Order - child relationship

Universal Containers is starting to test Global Optimization. They see that not all Service Appointments sent into Optimization are being scheduled, which causes large amounts of white spaces for Service Resources who meet all the criteria to be scheduled for the appointments.
Which three actions can an architect take to investigate UC's issues? (Choose 3 options)

• A.Enable, configure, and review 'Optimization Insights' on the 'Optimization Request' Object
• B.Ensure the appointments to be optimized are visible within the appointment list View
• C.Review the settings within the lightbox when initiating optimization from the Gantt
• D.Ensure the default Scheduling Policy is in focus on the Gantt Chart before optimizing
• E.Review the 'Pinned Statuses' for Global Optimization under 'Field Service Settings'

After running an optimization request for the next day, the dispatcher at Green Energy Solutions had noticed that the schedule of most of the Service Appointments has not changed at all, even though there were other better available options, considering the Service Objectives defined within the Scheduling Policy that was used for the Global Optimization.
What are three potential reasons for this behavior? (Choose 3 options)

• A.Most of the Service Appointments had an Arrival Window defined
• B.Most of the Service Appointments were in a status that's considered as 'Pinned' by Global Optimization
• C.Most of the Service Appointments were scheduled while violating one or more of the Work Rules defined within the Scheduling Policy that was used for the optimization
• D.Most of the Service Appointments had a very high priority
• E.Most of the Service Appointments had the 'Pinned' checkbox set to 'True'

What are three key considerations when working with a customer on their Service Territory management design?

• A.Sizing to 1,000 Appointments per day, per Territory
• B.Sizing to 50 resources per Territory
• C.Sizing to 20 qualified candidates per Appointment
• D.Aligning all Territories to geographic regions
• E.Ensuring all resources have skill assignments

Universal Containers (UC) outsources all maintenance work to contractors, based on a contract that is renewed on a yearly basis. When a contract is terminated, UC would like to ensure that new maintenance Work Orders will not be scheduled for the terminated contractor.
Which two steps should an admin take to ensure their requirements are met?

• A.Delete the Service Resource
• B.Deactivate the Service Resource
• C.Add the 'Active Resources' Work Rule to the Scheduling Policies
• D.Add the 'Excluded Resources' Work Rule to the Scheduling Policies