Free Salesforce AP-209 Exam Dumps Questions & Answers

Dispatchers have noticed that every time they run Global Optimization it fails. They have verified that the
'Optimization User' is active.
How can an admin troubleshoot this issue?

• A.Verify that Optimization is enabled in the org
• B.Verify that the dispatcher user has the relevant Permission Sets to run Optimization
• C.Log a support ticket
• D.Run 'Health Check' using the 'Horizon Based Validations'

A division of Green Energy Solutions has different work hours for each day, and the daily hours are inconsistent from one week to another (example: this Monday 9 am-4 pm, this Tuesday 8 am-6 pm, next Monday 8 am-3 pm, next Tuesday 9 am-2 pm). This creates a lot of overhead.
What can an administrator configure to add efficiencies into their scheduling process and mitigate administrative overhead?

• A.Create Operating Hours that encompasses all the hours, then create non availabilities for the hours that are off on a given day
• B.Create a Service Territory with Operating Hours that encompasses all the hours, then create jobs for the specific hours needed to be covered
• C.Create Operating Hours for all combinations and build a workflow to change the Service Territory Operating Hours every week
• D.Create Operating Hours with no availability, and use Shifts to define the daily changing availability

A customer needs to cancel all appointments within a specific area due to climate changes that boosted a bushfire.
How should a consultant recommend implementing this requirement?

• A.Draw a polygon on the map for the bushfire area and use the bulk action to 'Unschedule' the appointments
• B.Create a custom list view for the appointments that should be cancelled, select the appointments and use the 'Unschedule' action
• C.Create a report for the appointments that are located in this area and use a data import tool to change the appointment's status to 'Canceled'
• D.Change the priority for the appointments to a low priority and run 'In-Day Optimization'

Universal Containers (UC) sell Service Contracts to their customers. One of the terms of the Service Contract determines that a UC technician will perform annual maintenance on all the customer's Assets until the contract expires.
UC would like to ensure that when a technician is sent to the customer, the maintenance work is completed in a single visit, and all covered Assets are listed on the Work Order's Service Report.
What Maintenance Plan configuration should a consultant recommend UC?

• A.'Work Order Generation Method' is set to 'One Work Order per Asset' and 'Service Appointment Generation Method' is set to 'One Service Appointment per Work Order'
• B.'Work Order Generation Method' is set to 'One Work Order Line Item per Asset' and 'Service Appointment Generation Method' is set to 'One Service Appointment per Work Order Line Item'
• C.'Work Order Generation Method' is set to blank and 'Service Appointment Generation Method' is set to
  'One Service Appointment per Work Order'
• D.'Work Order Generation Method' is set to 'One Work Order Line Item per Asset' and 'Service Appointment Generation Method' is set to 'One Service Appointment per Work Order'

What should a consultant recommend to help a customer with their initiative to reduce their carbon footprint?

• A.Remove the 'Match Location' Work Rule.
• B.Give 'Minimize Travel' Service Objective the highest weight.
• C.Remove the 'ASAP' Service Objective.
• D.Add the 'Maximum Travel from Home' Work Rule.