Free Salesforce AP-221 Exam Dumps Questions & Answers

The Administrator at Universal Containers has received a requirement to create a one-click solution to update the Case status to Closed and send out a confirmation email (using an HTML Email Template) to the customer. Which standard feature can the Administrator leverage to accomplish this?

• A.Use HTML email template from Flow and create an email alert.
• B.Look for an ISV solution that can be deployed in the org.
• C.Send an email from a process by using "Send an email" action.
• D.Use Workflow Rules with custom Apex to trigger email.

A flow designer is considering using a record variable without marking "Allow multiple values" (unchecked). What is this type of variable?

• A.A set of field values for a single record that is marked as Global record inside a flow.
• B.A set of field values for multiple records that have the same object type.
• C.A set of field values for multiple records that have multiple object types.
• D.A set of field values for a single record.

Zephyrus Relocation Services (ZRS) is looking to automate some of its processes that use third-party data stored in an external system. The Administrator recently learned about using Local Action in Lightning Aura Components for accessing and interacting with third-party dat a. Which two limitations should the Administrator keep in mind?

• A.Lightning Components that access third-party data from within a Flow can be tested only in Partial Copy or Full Sandbox
• B.Flows that include Lightning Components are supported only in Lightning Runtime
• C.Local Action can only be used in Screen Flows
• D.Autolaunched Flows with at least one Local Action can only run in system context

In which two ways does Salesforce Flow for Service help customer service agents?

• A.It shows a checklist that agents can print.
• B.It uses flows and quick actions to walk agents through customer engagement.
• C.It helps an experienced agent show a new agent what to do.
• D.It allows an agent to open a record and seamlessly resume a customer conversation.

An Administrator must create a step-by-step guide to walk users through the product catalog.
Which automation tool should the Administrator use?

• A.Approvals
• B.Apex Trigger
• C.Process Builder
• D.Flow Builder