Free Salesforce AP-226 Exam Dumps Questions & Answers

You need to configure dashboards and reports for KPI visualization. Which platform offers the most flexibility?

• A.All of the above, depending on the desired level of detail, visual representation, and data access.
• B.Einstein Analytics with customizable dashboards and visual data storytelling capabilities.
• C.Omni-Channel dashboards providing real-time insights into agent activity and queue metrics.
• D.Salesforce Reporting tools for generating detailed reports and data analysis.

Your requirements include call deflection through IVR (Interactive Voice Response). Which tool is best suited for this?

• A.All of the above, depending on the complexity of the desired IVR functionalities.
• B.Process Builder sequences defining IVR menus and routing options based on caller selections.
• C.Einstein Bots programmed to understand spoken language and handle inquiries without agent intervention.
• D.Flow Builder with visual drag-and-drop interface for designing and configuring IVR menus.

Your data includes duplicate records across legacy systems. Which tool helps prevent duplicate creation in Salesforce?

• A.All of the above, working together to prevent duplicate records and ensure data integrity after migration.
• B.Data Import Wizard with duplicate prevention settings during bulk data importing.
• C.Workflow Rules automatically triggering deduplication logic based on specific data fields.
• D.Matching rules defining criteria for identifying and merging duplicate records.

The customer needs real-time sentiment analysis during calls. Which third-party integration could be beneficial?

• A.Zendesk
• B.Genesys Cloud CX
• C.Zoom
• D.Google Cloud AI

While manually changing presence status is an option, it's not the most ideal solution for Ursa Major Solar's concern about capturing call summaries in Service Cloud Voice. Here are two better suggestions:
Ursa Major Solar (UMS) would like to set up customer push notifications as part of t Engagement upgrade project.
For which channels can UMS implement this?

• A.Facebook Messenger
• B.Messaging for In-App
• C.SMS Messaging