Free Salesforce ARC-801 Exam Dumps Questions & Answers

Universal Containers is currently utilizing B2B Commerce Cloud, Service Cloud, and Field Service for its Sales teams, call center, and Field Service teams. The Field Service team would like to havevisibility of Commerce Cloud data because customers in the held will often ask about sales order details.
What should the Solution Architect recommend to give this kind of data access?

• A.Create a new permission set that grants access to the Order and Order Item object and assign it to the Field Service users.
• B.Give Commerce Cloud license to the Field Service team to view Order and OrderItem data.
• C.Give Sales Cloud license to the Field Service team to view Order and Order Item data.
• D.Create a new profile that grants access to the Order and Order Item object and assign it to the Field Service users.

Recently. Universal Containers (UC) successfully launched a multi-cloud 62B implementation with Sales Cloud, Service Cloud, Experience Cloud, and B2B Commerce. As the Sales and ServiceCloud development was performed by separate teams, UC created Process Builder automation for the Account object m separate Process Builder processes. As customers 90 through the sales process within Sales Cloud, the data on their customer account record is updated. As those same customers make purchases within B2B Commerce, the data on their customer account record is updated as well.
What are two reasons why a Solution Architect should recommend uniting these into a single Process Builder process?
Choose2 answers

• A.Moving them into a single Process Builder process provides control over the order of the updates and actions triggered on the Account object.
• B.Moving one of the Process Builders into a flow will remove all automation conflicts on the Account object.
• C.Moving them into a single Process Builder is the only way to ensure a naming convention is followed on the Account object.
• D.Moving them into a single Process Builder process helps to reduce the number of queries and avoid hitting limits on the Account object.

Northern Trail Outfitters (NTO) currently use Sales Cloud to track deals and now wants to use channel sales to distribute and tell products through resellers (partners). As part of the channel strategy. NTO will be implementing a Partner Community for resellers to register deals or generate quotes. NTO needs to establish metrics to measure each reseller's performance based on the reseller's activities within the Partner Community. NTO wants to focus on leading metrics as opposed to lagging metrics to get early feedback on how the portal is being used by partners.
Which three leading metrics should a SolutionArchitect recommend to help NTO measure each reseller's goals through the Partner Community?
Choose 3 answers

• A.Logins into Partner Community
• B.Number of quotes generated
• C.Opportunity win rates
• D.Opportunities generated
• E.Product types sold

AW Heat &. Cooling is a mid-sized manufacturing company that sells special purpose heating and cooling solutions. Sales have declined significantly, and analysis shows that customers are leaving due to long turnaround times for quotes, lack of flexibility, and confused salespeople that do not understand their customers and do not collaborate with each other. The company wants to streamline and improve the customer experience from end to end, including new communication channels and digital self-service offerings.
How should the Solution Architect arrange the roadmap to implement the company's stated priorities?

• A.Start with Sales Cloud and Revenue Cloud, followed by Service Cloud and, later, Experience Cloud.
• B.Develop a comprehensive solution that includes Sales Cloud, Revenue Cloud, Service Cloud, and Experience Cloud as a basic version from the start.
• C.Start with Service Cloud and Revenue Cloud,followed by Experience Cloud and, later, Sales Cloud.
• D.Fast-track Service Cloud followed by Sales Cloud,Revenue Cloud, and, later, Experience Cloud.

Ohana Cirrus (OC) has around 1,500 support agents working in its global support center operating 24/7 across multiple channels. This center handles around 30,000 cases per day. OC currently uses a custom-developed solution to manage customer complaints and is planning to replace it with a new Salesforce solution. The current system contains more than 250 million records including some still being processed.
Which three recommendations should a Solution Architect suggest to migrate to the new application in the most efficient manner?
Choose 3 answers

• A.Migrate archived data to Heroku and active and semi-active data to Salesforce.
• B.Use an interface to copy data from the legacy complaint system to Salesforce using a scheduled MuleSoft batch.
• C.Use an EU tool that uses the Salesforce Bulk API to migrate the data from the legacy system to the new system.
• D.Migrate all complaint records m the Case object to provide a 360-degree customer view.
• E.Use Deferred Sharing Calculations to avoid record sharing calculations during data migration.