What should a system administrator consider before using territory management? Choose three answers. * (1 Point)

• A.It does not working parallel with sharing functions
• B.Once enabled it cannot be disabled
• C.Forecasts are derived from Territory hierarchy not Role hierarchy
• D.You need to contact Salesforce to have it enabled

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An administrator is given a .csv file of 5,000 leads with External Id and Status fields. They need to match existing and add new records with Data Loader.
What action should be taken to populate the Status field on the records and add new records?

• A.Export
• B.Update
• C.Insert
• D.Upsert

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Users report that the Industry picklist field is no longer visible on account records.
Which tool can an administrator use to troubleshoot this issue?

• A.Field history tracking
• B.Field audit history
• C.Debug log
• D.Setup audit trail

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AW Computing has a 4-hour SLA in its support guarantee. The company recently received feed that customers art reporting long wait times before an agent responds to a new case after it has been submitted.
How should an administrator ensure cases are properly prioritized?

• A.Assignment Rules
• B.Workflow Rules
• C.Escalation Rules
• D.Auto-Response Rules

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Universal Containers is implementing a new lead status process and wants to be able to do the following:
- Track leads through five different status values
- Run reports showing the duration a lead spends in each status
- Run full Lifetime reports of a lead from creation to conversion
- Prevent leads from skipping a lead status
How can these requirements be met?

• A.Use field history tracking on the lead status field to track the duration of each status. Use validation rules to prevent status skipping
• B.Use custom date fields and workflow rules for each status, and use custom formula fields for calculating duration of a status. Use validation rules to prevent status skipping
• C.Use an Apex Trigger to populate custom date fields for each status, and use custom formula fields for calculating duration of each status
• D.Use lead history reporting to track changes in the lead status field, and use custom reporting fields to calculate status duration. Use validation rules to prevent status skipping

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