Free Salesforce B2C-Solution-Architect Exam Dumps Questions & Answers

A company currently provides service to its customers using a call center and spreadsheets, Because of the lack of systems, there is no ability to track how successful agents are. In addition, the ordering system cannot be easily accessed by service agents, costing valuable time and hurting customer satisfaction.
What should a Solution Architect say to convince the company to shift to a connected B2C Solution approach?

• A.Agents can utilize SSO to launch an 'Order on Behalf of' storefront experience within the B2C Commerce UI.
• B.Agents will have easy access to customer data to provide a better service experience when customers call in.
• C.Agents' success rates will be better measured after helping the company define ROI KPIs together.
• D.Agents will have a better interface using Service Cloud and B2C Commerce with Heroku.

Northern Trail Outfitters (NTO) wants to unify customer data with a single identity for each customer across their ecommerce sites and their communities. Communities are treated as an identity provider (IDP) for commerce. The communities also allow self-service support for products via knowledge articles and crowd- sourced Knowledge and Chatter.
For which customer data should Experience Cloud be the system of record?

• A.Wishlist
• B.Payment information
• C.Authentication credentials
• D.Address book

Key business stakeholders have asked for a new business requirement that requires a multi-cloud solution design using self-service commerce, a service agent console, and marketing communication. A Solution Architect was brought in to lead the end-to-end solution design and delivery.
Which two actions should the Solution Architect take to accurately capture these requirements' Choose 2 answers

• A.Design the solution and hand it off to the delivery team to start to build and test it.
• B.Set up DevOps processes and environments in preparation for the discovery workshops.
• C.Include functional and technical experts across discovery workshops to ensure requirements and priorities are captured.
• D.Draft a requirements and process document. Invite key business and technical/design team stakeholders to review and approve.

A multi-brand company uses B2C Commerce, Service Cloud, and Marketing Cloud and wants to deliver integrated customer experiences across all three products. The company has one B2C Commerce realm serving two storefronts, a Salesforce org, and a Marketing Cloud instance with a single business unit that leverages email address as a subscriber key. None of these Salesforce Clouds are integrated. The company is also interested in integrating with Customer 360 Data Manager.
Which two Marketing Cloud implementation recommendations should a Solution Architect present to the company to adjust their architecture to adhere to Salesforce multi-cloud integration best practices?
Choose 2 answers

• A.Marketing Cloud should serve as the Salesforce primary for customer profiles and leverage customer email addresses as a multi-cloud customer identifier.
• B.Marketing Cloud should implement a second business unit and provide each B2C Commerce storefront with its own Marketing Cloud business unit.
• C.B2C Commerce should integrate with Marketing Cloud and create a Marketing Cloud Contact when a B2C Commerce customer registers or places an order via the storefront.
• D.Marketing Cloud must undergo a subscriber key migration with Salesforce Professional Services and select a subscriber key that aligns with Salesforce multi-cloud architecture best practices.

As part of a digital transformation initiative. Universal Containers (UC) wants to start a new project to implement Salesforce Platform, Marketing Cloud, and B2C Commerce. They have mapped the requirements and captured the user stories, including non-functional requirements. Almost all requirements touch all three clouds.
UC wants to go-live with all functionality in three years, but the executive team would like to see the benefits and return on investment sooner than that.
What should the Solution Architect recommend in order to align with the executive team's request7

• A.A multi-phased approach with functionality across all clouds delivered to production in each phase.
• B.Reduce the overall timeline by removing most non-functional requirements around reliability and performance.
• C.Go-live with Sales and Service cloud functionality first, followed by Marketing Cloud, and then B2C Commerce.
• D.Build and test the functionality across all clouds at once and deploy to production at the end of the three years.