Free Salesforce BA-201 Exam Dumps Questions & Answers

The business analyst (BA) at Universal Containers (UC) wants to understand why UC failed to meet a deployment date for its product go live while following the Agile process. According to the BA's research, the developers lacked a sense of the work in progress and the intended goal of that work, and the QA team was unable to clearly test the functionality based on a given persona.
Which step should the BA take next?

• A.Review the user stories to ensure they are small, testable, and valuable.
• B.Create a SWOT (Strength, Weakness, Opportunity, Threat) analysis to understand why development and testing took more time.
• C.Move the deployment date out so the teams have more time to work.

Universal Containers has chosen to leverage Experience Cloud to create an engaging site for its customers.
The business analyst (6A) leading this project needs to validate that the requirements meet the goal.
What should the BA do to ensure alignment?

• A.Circulate the requirements to stakeholders, incorporate feedback, and obtain sign-off.
• B.Survey customers to confirm whether the new site meets their requirements.
• C.Conduct a white boarding session to ensure the requirements are accurate.

The VP of customer success at Northern Trail Outfitters wants to implement a new client onboarding process leveraging custom objects and a custom Console Lightning App.
Which approach should a business analyst take to begin this process?

• A.Develop the project plan and finalize the release date.
• B.Partner with Salesforce account executives to complete discovery.
• C.Schedule a meeting with stakeholders and create a journey map.

Northern Trail Outfitters launched a new feature on its Experience Cloud site to allow customers to compare features of similar products ahead of the major promotional event of the year. The user acceptance testing (UAT) passed successfully; however, many customers complained of issues when accessing the site.
What did the business analyst overlook before recommending that the release go live?

• A.The UAT should have been performed by customers who are familiar with the products.
• B.The UAT should have been performed with both peak load and average load simulation.
• C.The AT should have been performed with enough time to resolve bugs in the new feature,

A business analyst has been asked to evaluate all of the reporting tools that Universal Containers (UC) currently uses, including CRM Analytics, to identify gaps and overlaps in functionality.
Which tool would help UC understand the existing functionality.

• A.Value stream map
• B.Capability model
• C.Process map