Free Salesforce CRT-101 Exam Dumps Questions & Answers

Which two actions should an administrator perform with Case escalation rules?
Choose 2 answers

• A.Re-assign the Case.
• B.Re-open the Case.
• C.Change the Case Priority.
• D.Send email notifications.

Cloud Kicks wants to try out an app from the AppExchange to ensure that the app meets its needs.
Which two options should the administrator suggest?
Choose two answers

• A.Check edition compatibility.
• B.Test Drive in a production org.
• C.Download into a Trailhead Playground.
• D.Install in a sandbox.

The administrator at universal containers has a screen flow that helps users create new leads.
When lead source is "Search Engine", the administrator needs to require the user to choose a specific a search engine from a picklist. If lead source is not "Search Engine", this picklist should be hidden.
How should the administrator complete this requirement?

• A.Configure a picklist for specific search engine, and use a validation rule to conditionally show only when lead source is "Search Engine"
• B.Use an assignment element, one for when lead source is "Search Engine" and one for everything else.
• C.Assign a decision element to direct the user to a second screen to hold specific search engine only when a lead source is "Search Engine".
• D.Create a picklist for specific search engine, and set conditional visibility so that is only shown when lead source is "Search Engine".

Northern Trail Outfitters has the Case Object set to private. The support manager raised a concern the reps have a boarder view of data than expected and can see all cases on their groups dashboards.
What could be Causing reps to have inappropriate access to data on dashboards?

• A.Dynamic Dashboards
• B.Dashboard Filters
• C.Dashboard Subscriptions
• D.Public Dashboards.

The marketing team wants a new picklist value added to the Campaign Member Status field for the upsell promotional campaign.
Which two solutions should the administrator use to modify the picklist field values?
Choose 2 answers

• A.Add the Campaign Member Statuses related list to the Page Layout.
• B.Edit the picklist values for the Campaign Status in object Manager.
• C.Mass modify the Campaign Member Statuses related list.
• D.Modify the picklist value on the Campaign Member Statuses related list