Which is a capability of the new Service Cloud console?

• A.It allows agents to take notes in an interaction log while in a call.
• B.It provides data visibility by combining a list view and related records on one screen.
• C.It allows agents to view key record information in the highlights panel.
• D.It allows access to data by opening each record in a new window.
• E.It preserves the context of calls using primary tabs and subtabs.

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Adding Records: If I add a duplicate record because I haven't searched before adding a new one, the following events will be likely to happen:

• A.The data quality in Salesforce.com will start to suck, and head office reports will no longer be accurate
• B.I will need to delete the duplicate record I have added, or merge the 2 duplicate records together.
• C.I will feel so guilty that I will be compelled to sign over my commissions to Bill, who needs more money to save homeless cats in the city of Boston
• D.All of the above
• E.I will complain when I inevitably end up adding notes or events to the wrong record

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What is the maximum length of a Text Area?

• A.32000
• B.3200
• C.255

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Advanced filter conditions can be applied to a roll-up summary field:

• A.True
• B.False

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The marketing director at Northern Trail Outfitters has requested that the budget field is populated in
order for the Lead Status field to be marked as qualified.
What tool should the administrator use to fulfill this request?

• A.Workflow Rule
• B.Lead Conversion.
• C.Validation Rule
• D.Require Field.

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