Free Salesforce Certified-Business-Analyst Exam Dumps Questions & Answers

Cloud Kicks (CK) is expanding and has many different departments in manufacturing and delivery. CK needs to prepare for a new Sales Cloud implementation for it, 6,000 users. To increase adoption, the business analyst (BA) wants to break down existing sides between the manufacturing and delivery departments.
Which planning approach should the ISA take to get buy-in from users?

• A.Assign a team to start building a prototype of product functionality.
• B.Document user requirement from each department during discovery sessions.
• C.Recombined clear owners up for the platform and identity executive sponsors.

Universal Containers is focused on an initiative to streamline its channel management processes. Due to the level of complexity, the business analyst (BA) will gather and document the key points in preparation to build a more detailed process map.
Which diagram should the BA use in this case?

• A.Capability Model
• B.Value Stream Map
• C.SIPOC (Suppliers, Inputs, Process, Outputs, Customers)

The sales team recently received training on a new sales methodology. When viewing an Opportunity in Sales Cloud, the sales manager wants the sales cycle to include new stages in addition to multiple custom fields.
The business analyst is starting to construct user stories to support the new process.
What should each user story include?

• A.Who, where, and how
• B.Who, what, and why
• C.Value, purpose, and need

Universal Containers is working with a business analyst (BA) to develop a solution to help the marketing department manage lead in Sales Cloud. The current solution meets the requirements, but the marketing team tells the BA they feel it is incomplete.
What is important for the BA to consider when responding to the team's feedback?

• A.Intent of both parties
• B.Product limitation
• C.Acceptance criteria

Cloud Kicks (CK) wants to redefine its lead-to-customer business process. CK wants to unify the interactions between sales, marketing, and customers to provide a more seamless experience. The business analyst (BA) need to create a visual representation that includes the steps and inputs from both sales and marketing.
Which tool should the BA use to capture all launches of the current state?

• A.Whiteboarding
• B.Journey Mapping
• C.Process Mapping