Should the following item be included in a UX Research Plan? Advanced Prototype

• A.Yes
• B.No

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A Salesforce business analyst (BA) has recently joined a new project to improve the Sales Cloud implementation at Cloud Kicks. The BA wants to quickly introduce new functionality to impress the customer.
Which action should the BA take?

• A.Scope the development of an integration with enterprise resource planning (ERP)
• B.Demo standard features and elicit feedback from the customer.
• C.Update the page layouts to show the most relevant information at the top.

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Universal Containers is working to improve Salesforce adoption. Customer reps are utilizing many Salesforce features in the org, but sales reps are still relying on their personal spreadsheets.
What should the business analyst do to better understand the sales reps process in order increase Salesforce adoption?

• A.Arrange for the sales reps to collaborate with customer service reps to learn service reps interact with Salesforce.
• B.Host Focus group, conduct surveys, and shadow the sales reps to observe the tools they use and how the use them.
• C.Run reports based on usage to see where the sales reps are spending the majority of their time in Salesforce.

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The business analyst (BA) at Northern Trail Outfitters is writing user stories about a Case creation feature within Service Cloud for an upcoming sprint. This feature overlaps with another feature that is being developed in the current sprint. The BA is working with the technical team to identify metadata dependencies across features to prevent overwriting before the release.
What should the BA use?

• A.Setup Audit Trail
• B.Change Sets
• C.Version control

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A business analyst (BA) is in the process of documenting requirements. The BA wrote the following user story:
"As a sales team manager, I want the ability to access reports on Sales Cloud to evaluate if the team's daily activities are meeting the set goals.'' Which acceptance criteria is most appropriate for this user story?

• A.Able to view the sales team's reports
• B.Able to monitor the sales team's performance
• C.Able to click the Run button on sales reports

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