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Question 16

UC has a legacy client server app that as a relational data base that needs to be migrated to salesforce.
What are the 3 key actions that should be done when data modeling in salesforce?
Choose 3 answers:

A.Identify data elements to be persisted in salesforce.
B.Map legacy data to salesforce objects.
C.Map legacy data to salesforce custom objects.
D.Work with legacy application owner to analysis legacy data model.
E.Implement legacy data model within salesforce using custom fields.

Question 17

Universal Containers has deployed Salesforce for case management The company is having difficulty understanding what percentage of cases are resolved from the initial call to their support organization. What first step is recommended to implement a reporting solution to measure the support reps case closure rates?

A.Create Contact and Opportunity Reports and Dashboards.
B.Enable field history tracking on the Case object.
C.Install AppExchange packages for available reports.
D.Create a report on Case analytic snapshots.

Question 18

A data architect has been tasked with optimizing a data stewardship engagement for a Salesforce instance Which three areas of Salesforce should the architect review before proposing any design recommendation? Choose 3 answers

A.Export the setup audit trail to review what fields are being used.
B.Run key reports to determine what fields should be required.
C.Review the metadata xml files for redundant fields to consolidate.
D.Determine if any integration points create records in Salesforce.
E.Review the sharing model to determine impact on duplicate records.

Question 19

In their legacy system. Universal Containers has a monthly accounts receivable report that compiles data from Accounts, Contacts, Opportunities, Orders. and Order Line Items. What difficulty will an architect run into when implementing this in Salesforce?

A.Salesforce allows up to four objects in a single report type.
B.Custom report types cannot contain Opportunity data.
C.Salesforce does not support Orders or Order Line Items.
D.A report cannot contain data from Accounts and Contacts.

Question 20

Universal Containers (UC) is migrating from a legacy system to Salesforce CRM, UC is concerned about the quality of data being entered by users and through external integrations.
Which two solution should a data architect recommend to mitigate data quality issues?

A.Leverage validation rules and workflows.
B.Leverage third-party- AppExchange tools
C.Leverage picklist and lookup fields where possible
D.Leverage Apex to validate the format of data being entered via a mobile device.