Free Salesforce EX-Con-101 Exam Dumps Questions & Answers

Northern Trail Outfitters (NTO) reports that 50% of calls to its support line are for repeatable issues.
Using standard out-of-the-box functionality, in which ways can NTO decrease its call volume using an Experiences site?
Choose 3 answers

• A.Create an FAQ rich text component on the Home page.
• B.Create an FAQ Knowledge article.
• C.Create a public ''announcement only' group for moderators to address commonquestions.
• D.Enable Chatter Questions to encourage peer-to-self-service
• E.Deploy a chatbox to address common questions.

Cloud Kicks (CK)wants to organize content on its site so that users can easily search and brows for information.
Which three features should CK use to accomplish this goal?

• A.Content Graph
• B.Navigational Topics
• C.Featured Topic
• D.Content Topics
• E.Navigation Tree

Ursa Major Solar (UMS) has a discussion thread on its Experience Cloud site for customers to provide feedback on the company's latest product release. To help ensure new members understand what the discussion thread is meant for and to monitor their first posts, UMS would like to approve the first post of any new member who has joined within 7 days or less.
What is needed to configure this?

• A.Create a moderation rule with the appropriate content criteria.
• B.Create a Community moderator with Delete permissions.
• C.Create a moderation rule with the appropriate member criteria.
• D.Create a Community moderator with Approval permissions.

AW Computing wants to create a site that gives customers access to Knowledge articles and peer-to-peer conversations, with the aim of decreasing the number of calls to its support organization.
What should AW Computing do to accomplish this goal?

• A.Give access to its internal orgs using Chatter groups
• B.Create a site with the Marketing Microsite template
• C.Create a site with the Customer Service template
• D.Open its Slack implementation to all customers

A consultant is asked to set up a new experience using the Customer service template. The articles from an existing knowledge base must be exposed in the new site.
What are the two ways the consultant should associate the articles with topics?
Choose 2 answers

• A.Establish automatic topic assignment of topics to specified data categories within WorkSpaces.
• B.Select the appropriate topics on the Knowledge tab within Lightning Experience.
• C.Manually add one or more topics to each article within Workspaces.
• D.Allow guest users to tag displayed articles with relevant topics on a public page.